Return Policy

Velvora 7-Day Return Policy

At Velvora, we are committed to providing premium quality and exceptional comfort with every purchase. However, if something isn't quite right, we’re here to make it right — with a simple and transparent return process.

Returns Eligibility

You may request a return if:

  • The request is made within 7 days of receiving your order.

  • The item is unused, unwashed, and returned in its original condition and packaging.

  • A valid order number or proof of purchase is provided.

Non-Returnable Items

We are unable to accept returns for:

  • Products that have been washed, used, or damaged after delivery.

  • Items purchased on sale, promotion, or clearance, unless defective upon arrival.

How to Initiate a Return

  1. Email us at velvora.pk@gmail.com or WhatsApp us at 0317 8161947.

  2. Provide your order number and briefly explain the reason for the return.

  3. Our support team will respond promptly and guide you through the return steps.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the product is defective or you received the wrong item.

  • We recommend using a trackable and secure shipping method for your return.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the status.

  • If approved, your refund will be processed within 7 business days to your original payment method.

If you have any questions or concerns, don’t hesitate to reach out.
At Velvora, your satisfaction is our promise — because comfort should never be compromised.